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Carpet Cleaning FAQ's

Q: What Method Will Modernistic Use To Clean My Carpet?


At Modernistic, we use only the most advanced cleaning solutions and state-of-the-art equipment to ensure the most complete clean. We guarantee that we will give your carpet the deepest clean possible using powerful hot water extraction techniques.  Our IICRC certified technicians will bring our CRI Gold rated equipment (which is the highest standard in the industry), to your home or office. We will use a proven step-by-step process that deeply cleans the carpet fibers all the way down to the backing, eliminating dirt, spots and odors completely.  Our methods are recommended by carpet manufacturers in order to ensure safe cleaning and the protection of your carpet’s warranty.

Q: How Long Will My Carpet Cleaning Take?


The amount of time it will take to complete your carpet cleaning depends on many factors, including the size of the areas our technicians will be cleaning, the number of furniture items that need to be moved, how soiled your carpeting is and the number of spots that need to be specially treated.  Residential, the average 1,200 square foot home will take 1-2 hours.  Commercially, we can clean 2,000 square feet an hour.

Modernistic understands that you have a busy schedule and we value your time. That’s why our technicians will arrive to your home or office on time and ready to get to work.

Q: How Long Will it Take for My Carpet to Dry?



Our equipment removes up to 95% of the moisture from your carpet during the cleaning.  The amount of time it takes for your carpet to be thoroughly dry depends on several things: the air circulation through your heating and cooling system, the temperature and humidity in your home or office, and the outside weather.  6-8 hours is the average dry time, however it could take up to 24 hours.

Your carpet will be damp to the touch when we leave.  You will be able to walk on your carpet immediately after cleaning, but we recommend you avoid wearing shoes that have been worn outside. It is very important to leave the protectors our technicians placed underneath your furniture for 48 hours, in order to prevent color transfer or staining.

Q: Will Your Technicians Move My Furniture?


Our technicians will move most furniture* within weight reason, free of charge.  Our technicians come prepared with tools that reach in, around and under, large furnishings and electronics, to ensure complete cleaning coverage. It is important to leave the protectors our technicians place underneath your furniture, for at least 48 hours, to prevent color transfer, staining or rust.

* Modernistic will not move balanced instruments, like pianos and grandfather clocks, electronics, large dressers with attached mirrors, dining cabinets and beds without castors.

Q: How Can I Make Sure My Carpet Stays Looking Fantastic?


It’s Simple! Having your carpets professionally deep cleaned with truck-mounted hot water extraction, twice a year, will extend the service life of your carpet by up to 50%. In addition, protecting your carpet after a deep cleaning with genuine 3M Scotchgard™ Carpet Protection will help prevent permanent carpet staining and wear patterns – helping to keep your carpet looking beautiful longer.

Q: Why Do Pet Spots Need to Be Professionally Treated?


Pet spots and odors can cause permanent damage to your carpet and the padding, if they’re not professionally treated. Pet urine can be one of the most difficult spots and odors to get rid of. When left untreated, pet urine can penetrate deeper into the carpet fibers and even into carpet padding. Once pet spots soak into the carpet padding, odors can be become permanent, and they can discolor your carpet and damage the dyes and fibers.

Our professional, deep cleaning allows us to reach all the way down to the carpet backing, with our powerful truck-mounted hot water extraction method. Our certified technicians will arrive prepared with pet specific pre-treatments that will provide you with the deepest clean possible!

Air Duct Cleaning FAQ's

Q: Why is air duct cleaning important?


Pollutants such as dust, dirt, pet dander and other debris from around the house accumulate in your air ducts over time, leading to possible allergic responses. In more extreme cases, air vents congested from home renovation or years of neglect can exacerbate or contribute to the risk of home fires. Regular cleanings prevent this build-up and ensure your home’s air supply is clean and healthy.

Q: How are my ducts cleaned?


Our NADCA-certified technicians use high-powered, truck-mounted vacuums to agitate and suck up the contaminants from your air ducts. The vacuum extracts dirt, dust and other particles without allowing them to escape into your living spaces. We then use rotary brushes to remove any stubborn particles that were not knocked free by the whipping process.

Q: Who is qualified to clean my home’s air ducts?


NADCA-certified Modernistic technicians have been extensively trained on the latest and most effective procedures for cleaning your air ducts. The National Air Duct Cleaning Association (NADCA) certification demonstrates to our customers that we follow the proper duct cleaning procedures and are knowledgeable about and up-to-date with HVAC system cleaning standards.

Q: Will my furnace or air conditioner be damaged during the air duct cleaning process?


No. A proper cleaning of your HVAC system leaves the entire system, including the furnace and air conditioner, in better condition than before. Our specialized tools are designed to prevent any damage to your home.

Q: If I recently moved into a newly-built home, do I need to have my air ducts cleaned?


Even brand new homes are great candidates for Modernistic’s air duct cleaning services. During construction, duct work is sometimes left in the open and becomes a perfect place for dust and dirt to collect over time. The construction process generates a lot of dust from the materials used in home-building, such as drywall, particle board and insulation. Schedule your air duct cleaning appointment online and rest assured your new home will be completely clean and comfortable.

Q: Will clean ducts mean less dust throughout the home?


Yes. Your HVAC system circulates the same air for a long time, meaning that if there is no dust in the system, there will be little to no dust throughout your house.

Q: Can duct cleaning help minimize my allergies?


Yes. Pet dander and other common contaminants are known to trigger allergies, but a regular air duct cleaning helps reduce harmful allergens, thus minimizing the trouble and annoyance of allergic reactions.

Q: How much does Residential Air Duct Cleaning cost?


When you schedule your home air duct cleaning appointment online, you can take advantage of Modernistic’s money-saving online coupons. With our online real-time quoting system you will get a free estimate and see your savings instantly when you schedule for your air duct cleaning service. There are no hidden fees at any point in the process, so for a great price you can enjoy all of the benefits that a complete air duct cleaning by Modernistic brings. Our professional air duct cleaning technicians have been providing excellent service for homeowners since 1973.

Q: Why should I clean my air ducts?


Without having an air duct cleaning specialist service your home regularly, your ducts become the breeding ground for dirt, debris, mold, mildew and other harmful particles. If left unattended, these pollutants will multiply and pollute your home’s air supply, leading to an increased chance for allergies and disease. Regular air duct cleanings can help reduce those chances.

Q: Does having cleaner air ducts reduce allergy symptoms?


If you have allergies or other respiratory problems you will definitely see the benefits of air duct cleaning services. Modernistic’s air duct cleaning service removes allergens such as pet hair and dander from your HVAC system so that these harmful elements cannot cause allergic reactions. Everyone can benefit from cleaner indoor air, especially children and the elderly. So if you have someone in your home who has chronic allergy or respiratory problems, schedule your air duct cleaning online today.

Q: Will having my air ducts cleaned reduce my energy bills?


Yes! A clean HVAC system runs more efficiently, saving you money in the long run. Dust and other contaminants can clog up filters and vents, preventing the free flow of air throughout your house, but a Modernistic air duct cleaning will remove all of those particles, leaving your ducts clean and efficient.

Water Restoration FAQ's

Q: I have water in my basement, what should I do first?

The first thing to do when you find yourself with a flooded basement is to call a professional contractor in your area. Make sure the contractor is licensed and certified in order to guarantee the best service. Standing water in your basement can be dangerous and you should avoid any areas affected by the flooding. Take special precautions if there are pets or young children in the home. A quick response to a flooded basement is essential to limit water damages and costly repairs. The faster the water is removed from your home, the less damage the flooding will cause. Modernistic’s trained technicians are available around the clock and will respond to your call as soon as possible in order to remove water from your home and begin drying and restoring your property to its original, pre-loss condition.

Q: Should I worry about mold after a flood?

Modernistic guarantees to remove all water and moisture from your home or commercial building during flood cleanup and water restoration. However, even after your building is completely dry it is critical that proper steps are taken to remove any mold that is present and prevent future mold growth in your building. A home or commercial building that has sustained flooding provides the ideal conditions for mold growth. Under the right conditions, molds produce spores that can spread easily through the air and form new mold growths. Mold growth occurs when there is moisture, organic material and space to grow; the exact conditions your home or commercial building provides during and after flooding. Mold causes extensive damage to your home, possessions and even to your health. The longer you allow mold to grow in your home the greater the risk and the more difficult the cleanup process will be. Modernistic is prepared to quickly remove any mold that has accumulated in your home and also take steps to prevent future mold growth in your home.

Q: Does Modernistic help with filing a flood insurance claim?

Yes, Modernistic does help when it comes time to file your flood insurance claim. Modernistic has working relationships with insurance companies in your area and makes sure to keep you informed during the insurance filing process. Our technicians are trained to document your losses and damages in order to provide your insurance company with the details necessary to ensure proper reimbursement. We help make the filing process easy by helping with all paperwork and providing all needed documentation to make the process simple and quick. Accurate billing is very important and we take this responsibility seriously. All technicians use the Xactimate billing system, which is the water restoration industry’s most accurate professional property damage estimating software. We assist our customers during every step of the insurance claim filing process and make sure it takes as little time as possible, getting you your reimbursement as soon as we can and getting you back to your daily life.

Q: What should I do if there is a local water main break?

A water main break near your residential or commercial building can lead to massive flooding. Calling a professional contractor like Modernistic immediately after you are informed of a nearby water main break is the best decision. Our technicians are on-call now and are ready to respond to the scene as soon as possible with powerful, truck-mounted water extraction systems, allowing them to remove the water from your home as quickly as possible. While the city works to repair the water main, Modernistic can already be at work at your residential or commercial property removing any water and preventing further water damage. Also be aware that sump pumps are not able to prevent flooding after a nearby water main break. The amount of water moving towards your building is often too large for a standard sump pump to handle. In the event of a water main break in your area, call professionals like those at Modernistic to protect your property.

Q: How can I fix water damage from a flood?

The most important thing to do after you suffer from flooding is to make absolutely sure that all standing water and hidden moisture is removed. When water is present in your residential or commercial building, it can cause extensive water damage very quickly, which leads to costly repairs and replacement costs. When faced with a flood, call the professionals at Modernistic immediately so technicians can begin removing water from your building and begin repairs. Sophisticated techniques such as moisture mapping and the use of infrared cameras ensure that all moisture is located and removed to prevent further damage to your property. After complete drying of the area affected by the water is finished, structural drying techniques are utilized to leave you with a safe and dry building as quickly as possible.

Q: Why is my basement flooding?

Basements can flood for many reasons. The most common cause of flooding is severe weather, like thunderstorms and heavy rainfall. However, having a sump pump that is in poor condition, especially if it is an older pump, can also cause your basement to flood. It’s important to remove water damage as soon as possible. Modernistic is here to help you with services as soon as we can. Don’t wait to take action, call certified technicians who have IICRC and RIA certification.

Q: Why is my basement leaking?

When your basement is leaking, if there is not a current weather problem, the main cause is likely your sump pump. How old is your sump pump? When was the last time you had it checked? To further any more leakage from happening, call Modernistic right away. We will remove the water damage and inspect your sump pump to make sure things are back to normal. Our technicians are IICRC- and RIA-certified and here to help you with your basement leaking problem!

Q: What can I do to reduce basement flooding while waiting for a crew?

  • If you decide to start cleaning in an emergency, wear the proper clothing: overalls, gloves, protective eyeglasses, rubber boots and a face mask to shield yourself from harmful toxins.
  •  Stay away from electrical equipment. Do not try to change fuses or touch anything that receives power!
  • Shut off electrical power, if possible. Be careful!
  • Open basement windows to allow fresh air to come in. This can also prevent odors and speed the drying process.
  • Remove items of value that are in or near the source of water.
  • Remove rugs from the source of water.
  • To reduce dampness, use fans and humidifiers.
  • Scrub affected furniture with antibacterial soap and water and place outside to dry (weather permitting), or steam clean.

Because this is such a big task, your best solution is to call certified technicians who can assist you with your troubles. Modernistic technicians and specialists are IICRC-certified and will get the job done as soon as possible, so your home can be a home again – a safe, dry and welcoming place.

Q: Is there water damage immediately after basement flooding?

There can be, but it depends on how much water got into your basement. If you feel there is water damage, call a certified flood care technician right away! Don’t wait! After 48 hours, your basement could grow mold and cause harmful toxins to be released. Call Modernistic and don’t let water damage occur in the first place!

Q: What can I do to prevent my basement from flooding?

Check your sump pump. How old is your sump pump? When was the last time you had it checked? To prevent any further leakage from happening, call Modernistic right away. We will remove the water damage and inspect your sump pump to make sure things are back to normal. Our technicians are IICRC and RIA-certified and here to help you prevent your basement from flooding again.

Q: Do I need to worry about mold issues when my basement floods?

Yes. Leaving water sitting for more than 48 hours will cause mold to set in. It is highly recommended that you call for assistance before 48 hours have passed. After two days, mold can set in and cause severe damage to your home by releasing harmful toxins in the area. If this has already occurred, call right away for help. Modernistic can remove the water and reduce damage to your basement.

Q: How soon does water need to be removed when my basement floods?

Remove water or call for assistance within 24 hours to reduce mold and water damage. At Modernistic, we are certified to help you get water out as soon as possible!

Q: How long will it take my basement to dry?

The drying process will depend on how soon you call for help. The sooner our technicians can get to work, the more time and money you will save. Our flood emergency response team receives the best training in the industry and is standing by with millions of dollars’ worth of advanced restoration equipment. Regardless of the size of your particular restoration project, Modernistic has the equipment and experience needed to respond as quickly as possible to your flood emergency and begin restoring your home or office.

Q: Should I get a backup sump pump?

It is important to determine if you need a second sump pump. Are you having problems with your current sump pump causing floods? Are you away from your home often? Most people feel safer if they do have a backup pump in case your first one fails or the power goes out. If that does happen, Modernistic is here to help you repair water damage from sump pump or weather problems so you can feel safe. Our flood service specialists are IICRC-certified and are ready to be onsite as soon as they can after your call.

Q: What is a flood zone?

Flood zones are areas of land as identified by the Federal Emergency Management Agency (FEMA). Each flood zone describes what risk it has of flooding. Everyone lives in a flood zone – the question is whether you live in a low, moderate or high-risk area. Modernistic is available for all types of flood sizes. We are IICRC-certified and ready to help you whenever you have an emergency and need immediate attention for your commercial business or home.

Q: How do I choose the best company for my basement flooding or sump pump emergencies?

When choosing a service team to attend to your emergency, you should look for a company that is IICRC-certified. The experts at Modernistic have won awards for the services they provide. Our flood specialists are certified and work hard so basement flooding or sump pump emergencies aren’t as stressful. The moment you face a flooding emergency, we have customer care specialists who will take your call and send over a flood technician crew as soon as possible. You can’t control the weather, and neither can we, but you can deal with the situation with Modernistic water restoration.

Q: Do I still need insurance if I don’t live in a high-risk flood zone?

Yes, you should definitely still have insurance. Our customer care specialists at Modernistic will help you understand your insurance policy and what is covered. Remember that floods can happen anywhere, without warning. Even if you don’t think you are in a high-risk flood zone, it could still happen to you, and it’s better to be safe than sorry!

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