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Why Customer Delight Matters

Posted Wednesday, January 10th, 2018

Customer Delight

In our 40+ years of serving Michigan’s cleaning and restoration needs, we’ve learned a few things about customer satisfaction; namely, you’ll never go out of business if people love your service! That’s why one of Modernistic’s core values is Customer Delight. We want to do whatever it takes to make our customers happy, and that extends to all our mitigation and reconstruction services.   

Info When You Need It

When it comes to customer satisfaction, effective communication is key. Losses can be extremely stressful on a homeowner, and the last thing they need to worry about is if their contractor and their insurance company are on the same page. That’s why we go the extra mile and provide regular updates to not only the customer, but to the agent in charge as well. That way, everyone’s informed and up to date with the progress of the claim. Our goal is to make sure nobody’s left out of the loop!

One Point of Contact

Another way we help facilitate good communication is with dedicated claims coordinators. Have you ever tried to find out the status of a project and had no idea who would have the information you need or how to contact them? Very frustrating. That’s not Customer Delight! That’s why Modernistic assigns a claims coordinator on each claim to act as a point of contact for homeowners, agents, and everyone in between. That way, specific, up-to-date project info is only a phone call or email away! No waiting for a receptionist to relay a message, or getting lost in phone menus; just one call or email to the assigned claims coordinator puts you in touch with the person that has the info you need.  

One Goal

Everything we do here at Modernistic is focused on one thing: Providing service that makes our customers, clients, co-workers, vendors, and everyone else we do business with go “Wow!”. If that falls in line with your business’s goals, let’s have a conversation. Contact your local Modernistic office today!

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