Hear It From Our Customers!

Posted Friday, December 7th, 2018

Customer FeedbackThroughout the past 45 years at Modernistic, two things have never changed: Our love for each and every customer, and our customers’ love for Modernistic. Part of the reason we’ve been around as long as we have (since 1973!) is because of the amazing customer feedback we get regularly.
Customer feedback has been the backbone of our business for years. Because making sure our customers are happy doesn’t just make us feel fuzzy inside, it helps us inform our business and the kind of service you expect and deserve. In fact, we love our customer feedback and testimonials so much, that we are dedicating this entire post to that group of loyal, vocal customers!

We Are There For Your Pet-uations

Modernistic loves pets, and we know you do too. Unfortunately, as any pet owner knows, sometimes that love comes at the cost of our carpet and upholstery. Luckily, we have a long history of keeping all of your furry friends out of the doghouse with our pet-friendly Simple & Quick carpet cleaning:

When You’re Knee Deep in Water

One of the most frightening things a homeowner can experience is water damage. Any time a pipe breaks, heavy rains leak into your home, or an appliance fails in your home, you can feel completely helpless. A mark of pride for Modernistic is how quickly and efficiently we can restore your home after water damage occurs. Don’t take it from us, take it from someone we’ve helped turn a sewage situation from dire to delighted:

From Scheduling To Ringing The Doorbell

The entire customer experience – from browsing our site, asking questions, scheduling your appointment, to the actual cleaning – is something we are always improving and fine-tuning. If you can schedule your cleaning Simple & Quick from our website and then be treated to A+ service from our technicians, then we’ve done our job:

Tell Us Your Story

We would love to hear from you about your great experience with Modernistic too! Drop by our Facebook Page to say hi and let us know how Modernistic has made your home better – We can’t wait to hear from you!

Modernistic has been delighting customers since 1973 with Simple & Quick carpet, upholstery, tile, hardwood, area rug, air duct, and dryer vent cleaning, as well as expert Flood, Fire, Mold, and Storm damage recovery. Click or call us today!

Why Customer Delight Matters

Posted Wednesday, January 10th, 2018

Customer Delight

In our 40+ years of serving Michigan’s cleaning and restoration needs, we’ve learned a few things about customer satisfaction; namely, you’ll never go out of business if people love your service! That’s why one of Modernistic’s core values is Customer Delight. We want to do whatever it takes to make our customers happy, and that extends to all our mitigation and reconstruction services.   

Info When You Need It

When it comes to customer satisfaction, effective communication is key. Losses can be extremely stressful on a homeowner, and the last thing they need to worry about is if their contractor and their insurance company are on the same page. That’s why we go the extra mile and provide regular updates to not only the customer, but to the agent in charge as well. That way, everyone’s informed and up to date with the progress of the claim. Our goal is to make sure nobody’s left out of the loop!

One Point of Contact

Another way we help facilitate good communication is with dedicated claims coordinators. Have you ever tried to find out the status of a project and had no idea who would have the information you need or how to contact them? Very frustrating. That’s not Customer Delight! That’s why Modernistic assigns a claims coordinator on each claim to act as a point of contact for homeowners, agents, and everyone in between. That way, specific, up-to-date project info is only a phone call or email away! No waiting for a receptionist to relay a message, or getting lost in phone menus; just one call or email to the assigned claims coordinator puts you in touch with the person that has the info you need.  

One Goal

Everything we do here at Modernistic is focused on one thing: Providing service that makes our customers, clients, co-workers, vendors, and everyone else we do business with go “Wow!”. If that falls in line with your business’s goals, let’s have a conversation. Contact your local Modernistic office today!