One star is way too generous! I wish I could give a huge thumbs down! Three phone calls to customer service reps and 4 days later, nobody ever showed up to my house or returned a single phone call. Worst experience from start to finish. So mad I ever wasted my time on such an unprofessional joke of a business. In the end, the manager never even offered to rectify the situation. All she did was apologize for the numerous mistakes her staff made. Would never recommend this unreliable service to anyone! I will be calling Hagopian now!