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Claims Coordinator

Posted Wednesday, November 20th, 2019
  • Full Time
  • Troy
Modernistic

Website Modernistic

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Summary

Coordinates Mitigation and Restoration operations as the contact person for Property Owner, Project Managers, and insurance companies. Assists with the management of the day-to-day workflow while ensuring proper recordkeeping. Works closely with accounting and third parties to ensure proper billing and payment for restoration services.

The #Modteam is passionate and ultra-focused on our number one goal – Customer Delight!

We aim to make sure our customers have an outstanding experience with our company. While we are driven and fast-growing, we also like to have fun while we work!

Work for the best Cleaning & Restoration Company in the state of Michigan! Modernistic is Michigan’s #1 choice for cleaning and restoration services! Whether our customers need help with carpet or air duct cleaning, or they’ve suffered a flood or fire emergency, we can help!

We are looking for motivated, goal-oriented individuals who enjoy a fast-paced and fun work environment!

 

Responsibilities:

  • Provide excellent customer service while responding to emergency calls as well as be the main point of contact for property owners throughout the process.
  • Dispatch teams to all mitigation and/or repair related jobs.
  • Field calls from team members regarding job status, updates, or outstanding items and updates into databases.
  • Initiate claims in multiple programs to organize workflow, create customer accounts, and monitor restoration work.
  • Maintain knowledge and understanding of practices & procedures in water, fire, and mold trades as well as claims processes.
  • Manage the collection of data, import reports, review associated materials, schedule appointments for a variety of tasks.
  • Audits job folders for complete and accurate documentation ensuring that all required documentation is collected and/or uploaded as required according to each job.
  • Work closely with the accounting team to assure all documentation is in order for billing and accounts receivable.
  • Run daily reports to monitor the progress of active jobs.
  • Schedule and participate in “on-call” rotation ensuring staffing and after-hours phone coverage.

 

Qualifications:

  • Education: High school diploma or GED preferred.Experience:

    – At least one year of relevant administrative support experience required

    – Insurance/claims industry experiences preferred

    – Experience with Xactimate preferred

    • Work independently, with minimal supervision in order to accomplish all responsibilities.
    • Work as part of a team and promote harmonious relationships.
    • Highly organized and able to perform effectively with frequent interruptions and/or distractions, workload changes, fluctuations, and competing demands.
    • Understand and follow the appropriate chain of command.
    • Practice good judgment at all times and know whether to take action or ask for direction when answers to a problem are not readily apparent in unclear circumstances.
    • Analyze information, problems, situations, practices, or procedures in order to define the problem or objective.
    • Make appropriate job decisions by following standard procedures and thinking through the consequences prior to making it.
    • Prioritize assignments in order to complete work in a timely and efficient manner.
    • Speak clearly in sentences in standard English on a one-to-one basis using appropriate vocabulary and grammar to obtain and explain information.
    • Read and comprehend documents written in English text.
    • Write in English text to communicate information in a clear and legible manner.
    • Maintain equanimity in the face of resistance
    • Handle multiple issues while maintaining a calm and pleasant disposition.
    • Listen perceptively and convey awareness.
    • Establish rapport and gain trust.
    • Regular and punctual attendance is essential to this position.
    • Available to work evenings, holidays, and/or weekends.

     

Benefits:

  • Medical, Dental & Vision Insurance
  • Training and Opportunities for Advancement

 

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