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Customer Care Representative

Posted Monday, April 3rd, 2017
  • Full Time
  • Troy
  • Posted 3 weeks ago

Customer Care Representative

Starting at $12/hour (with possible pay increase at 90 day review)

Full Benefits (Medical, Dental, & Life) and 401k

Our team is looking for individuals who have passion for the service industry and working with the public. Effective communication & listening skills are HIGHLY valued and mandatory for this position. Individuals who possess exceptional telephone etiquette, a positive attitude, common sense, and a smile that can be heard in their voice are individuals we want to meet. Most work is completed through scheduling software and requires intermediate to advanced computer skills. Attention to detail and follow-through are a must for anyone looking to shine and represent Modernistic’s core value of Customer Delight.

Job Purpose

Providing our customers with an exceptional service experience when they call Modernistic!

Primary Responsibilities Include (but are not limited to):

  • Happily answering incoming calls from customers and providing them with exceptional service.
    • Scheduling service appointments
    • Providing estimates
    • Educating customers on our company and services
    • Actively listening to every caller so the proper recommendation can be made
  • Make Quality Assurance Calls to ensure each customer is happy with the service they received.
  • Routing scheduled appointments with a focus on tight fuel and time efficient routes for our technicians.
  • Data Entry
    • Accurately inputting and updating customer information
  • Resolving service concerns when necessary
    • Determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment; following up to ensure resolution.

Characteristics of our “perfect” Candidate:

  • Previous experience in the carpet cleaning, water restoration, air duct cleaning or sales industry.
  • Sales experience; you will be selling the company and our services to many price-shoppers.
  • Accurate, Organized and Detail Orientated; it may sound cliché, but it is essential with every aspect of this job.
  • Result Driven! Great results are what keep us in business.
  • Creative! We LOVE an open mind and forward thinking.
  • Simple math skills; we give a lot of price quotes.
  • Basic knowledge of surrounding metro Detroit counties is very useful.

Position/Company Overview

Modernistic has been serving Michigan for over 43 years. From the beginning, we have been dedicated to delighting our customers with caring employees. As the company continues to grow, we are looking for additional customer service ‘gurus’ to join our hard working team! This position requires working some Saturdays, some Sundays and some afternoon shifts (of 10 am – 7:00 pm) on a rotation basis. However, we will certainly work with your schedule if you are a fitting candidate!

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  • Doing what we do best, delighting customers! Modernistic to the rescue! Thank you, Andre! 💓😄 #springcleaning  #simpleandquick #ourtechsarethebest #modernistic
  • I could watch tile cleaning all day! Just look at the difference in grout color. So satisfying! #tilecleaning #satisfying #satisfyingvideos #modclean #ourtechsarethebest
  • Here's the ductwork of a home that recently had some renovations done. As we all know, renovations can get messy, so don't neglect your air ducts! #healthyhome #breatheasy #airductcleaning #modclean #ourtechsarethebest
  • Welcome spring with a healthy home and office!With 220 degree water temperature and our powerful truck-mounted extraction system, we can remove all the bacteria and allergens trapped in your carpet and upholstery! Call the experts at Modernistic so you can start breathing easy, today! #healthyliving #springcleaning #carpetcleaning #modernistic #simpleandquick
  • Suffering from allergies? Maybe, just maybe, clean air ducts would help you and your family breathe easier... #duh #ofcourse #allergies #healthyhome #airductcleaning #certified #modclean
  • Apparently this is a comfortable sitting position.#officedog #puglife #modteam
  • IMPORTANT: Lint traps are NOT 100% effective! This dryer vent had a lint trap, and look what we were able to clean out of it. #NowYouKnow #dryervent #modclean #airductcleaning
  • Halfway done cleaning this gorgeous area rug. It's been a muddy Michigan winter, how are your rugs holding up? #arearugcleaning #modclean #ourtechsarethebest #michiganwinter #beforeandafter
  • Don't mind us, just cleaning some upholstery! If you've been a couch potato this winter, we've got you covered. #cleanhome #SuperClean2017 #upholsterycleaning #ourtechsarethebest #modclean
  • Do your #hardwoodfloors get as much traffic as this #commercial break room? #Modernistic makes cleaning them #simpleandquick! Residential and commercial #hardwoodfloorcleaning
  • Our #officepug Eddie likes to "help" with our paperwork from time to time #modernisticpuppies #pug #officedog
  • Doing what we do best, delighting customers! Modernistic to the rescue! Thank you, Andre! 💓😄 #springcleaning  #simpleandquick #ourtechsarethebest #modernistic
  • I could watch tile cleaning all day! Just look at the difference in grout color. So satisfying! #tilecleaning #satisfying #satisfyingvideos #modclean #ourtechsarethebest
  • Here's the ductwork of a home that recently had some renovations done. As we all know, renovations can get messy, so don't neglect your air ducts! #healthyhome #breatheasy #airductcleaning #modclean #ourtechsarethebest
  • Welcome spring with a healthy home and office!With 220 degree water temperature and our powerful truck-mounted extraction system, we can remove all the bacteria and allergens trapped in your carpet and upholstery! Call the experts at Modernistic so you can start breathing easy, today! #healthyliving #springcleaning #carpetcleaning #modernistic #simpleandquick
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